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Mobile Deposit – Android Device Issue updated 11/14/2017

ACU’s mobile deposit vendor has corrected an issue with the Android version of Mobile Deposit. Android Mobile Deposit was sometimes rejecting check images as blurry or unreadable when the image was actually clear and met the image criteria. An Android operating system change was suspected as the root cause of the issue.

A patch to correct the Android Mobile Deposit issue was applied on Tuesday morning, Nov 14th at 8 am CT. Please contact the credit union at 1-800-928-4328 if you continue to experience issues with Mobile Deposit accepting check images.


The image acceptance issue did not affect Mobile Deposit for iOS devices. Mobile Deposit on iOS devices -- including iPhones or iPads -- continues to work correctly.

   
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